Welcome to our FAQ page. We've compiled a list of answers to the most commonly asked questions to provide you with helpful information and assistance. If you don't find the answers you're looking for, feel free to contact us for further support.
1. Booking, Deposit & Cancellation Policy
1. Booking Deposit: A booking deposit is required to hold your vehicle. The remaining balance is due by your pickup date.
2. Security Deposit: A $250 refundable security deposit is required upon pickupThe deposit may be used to cover any of the following:
- Late Cancellations / No-Shows: If you do not show up, or if you cancel less than 48 hours before your scheduled pickup time.
- Additional Mileage Charges: Excess miles driven beyond the agreed allowance.
- Physical Damage or Missing Equipment: New scratches, dents, or cracked windshields found upon return.
- Fuel Shortages: Returning the vehicle with less fuel than when it was picked up.
- Late Returns: Keeping the car past your agreed return time.
- Cleaning Fees: Excessive dirt, stains, or evidence of smoking inside the vehicle.
- Fines and Outstanding Charges: Any unpaid tolls, traffic fines, or administrative fees incurred during the rental period.
2. Deposit Deductions & Policies
1. Booking Deposit: A 50% booking deposit is required to hold your vehicle. The remaining 50% balance is due by your pickup date. For example, if the total amount for the week is $250, a $125 booking fee is required, and the remaining $125 is due at pickup.
2. Security Deposit: A $250 refundable security deposit is required upon pickup. The security deposit may be used to cover:
- Late Cancellations / No-Shows: If you do not show up, or if you cancel less than 48 hours before your scheduled pickup time.
- Additional Mileage Charges: Excess miles driven beyond the agreed allowance.
- Physical Damage or Missing Equipment: New scratches, dents, or cracked windshields found upon return.
- Fuel Shortages: Returning the vehicle with less fuel than when it was picked up.
- Late Returns: Keeping the car past your agreed return time.
- Cleaning Fees: Excessive dirt, stains, or evidence of smoking inside the vehicle.
- Fines and Outstanding Charges: Any unpaid tolls, traffic fines, or administrative fees incurred during the rental period.
3. Safety & Support
All our vehicles undergo regular mechanical inspections.
In the rare event of a mechanical issue, we provide a free replacement vehicle immediately to ensure your schedule is not interrupted.
Yes. For your safety and the security of our fleet, all LouLou Car Rental vehicles are equipped with GPS tracking systems. This data is only accessed in emergencies, cases of theft, or to verify roadside assistance locations..
4. Payment Options
Digital & Mobile: Apple Pay, PayPal, Venmo and Zelle
5. Vehicle Insurance
Yes, all our rental vehicles are comprehensively insured, which includes collision damage and theft protection as required by US and Texas law.
6. Documentation
Driver's License: Must be a valid, government-issued driver's license in the driver's name. It must remain valid for the entire rental duration. International renters with non-Roman alphabets (e.g., Japanese, Arabic) need an International Driving Permit alongside their home license.
